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Elevate is seeking a Business Development Manager for a contract position to play a pivotal role in enhancing client satisfaction, supporting strategic relationship management, and ensuring the delivery of high-quality service across key accounts. This role bridges client needs with internal capabilities, driving retention and growth.
Contract Length: FTC 9 to 12 months
Location: Hybrid, Birmingham
Key Requirements (Must Haves):
* Experience background in legal and professional services environments.
* Experience working within marketing/BD and Client services
* Line management experience (this role has 2 direct reports)
* Performance metrics, SLAs, and privacy regulations
* Global workflow coordination (across AML, EDD, DE&I, sustainability, insurance, etc.)
* Regulatory project leadership
* Knowledge management and documentation (FAQs, SOPs, templates)
* Client liaison for high-stakes requests
* Data governance and disclosure rule mapping
* Coaching and escalation handling
* Service metrics and SLA ownership
* 24/7 global coverage enablement
Desired:
* Bachelor's degree or equivalent
* Experience in Project Management and/or Client Account Management
* Experience working on Diversity & Inclusion and/or Sustainability projects
* Experience working collaboratively on projects alongside different business functions
Specific duties to be undertaken in the role:
* Create a strategy for defining and collecting a set of standard responses to clients' Frequently Asked Questions (FAQs).
* Liaise with SMEs from across our global business services teams and our Partnership to create standard and bespoke content to respond to Client Surveys.
* Lead on Client Survey responses across our global business
* Drafting all content and accessing client-specific data from our People team, or other SMEs, to accurately, consistently and persuasively respond to the client's enquiries.
* Act as the primary liaison for key clients, ensuring consistent and proactive service delivery.
* Collaborate with partners and BD teams to develop and execute client service plans.
* Lead client onboarding, feedback collection, and relationship review processes.
* Monitor service-level agreements (SLAs) and performance metrics to ensure client expectations are met or exceeded.
* Coordinate cross-functional teams to deliver integrated client solutions.
* Maintain accurate client data and reporting through CRM systems.
* Support the development of client-facing materials and presentations.
About Elevate
Elevate provides consulting, technology and services to law departments and law firms across the globe. Headquartered in Los Angeles, our 1,600+ strong team of legal professionals, lawyers, consultants, project managers, and engineers operate across the United States, Europe, UK, and Asia, Hong Kong and Australia.
ElevateFlex, is the flexible resourcing capability within Elevate, we define and support a new flexible career within the legal industry. We match exceptional legal professionals to the evolving needs of our Customers through the curation of a world-class, global Community of Talent, and advanced, technology-enabled search. We were recently proud to be assessed in Band 1 of Chamber's Global Flexible Legal Resourcing category.
Our Vision is a world where legal and business teams achieve incredible outcomes, together.
Equitability and Inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business.
As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team - help us change the legal business landscape and make a dent in the legal universe.
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