Role Overview
Make a Difference Even After Dark! Become a Weekend & Overnight Call Navigator (Cornwall). Contracted hours: Up to 18 hours a week across the weekends with the option to pick up overtime in the evenings and overnight.
Location: Cornwall 111 Control Centre (24/7 call centre environment). Contract: Permanent. Salary: £13.44.
Shifts: Primarily Weekends (perfect for those looking to work around other commitments). Salary: Competitive + enhancements for unsociable hours.
Are you someone who stays calm under pressure, has a genuine passion for helping others, and is ready to be a lifeline when people need it most? Join our dynamic Care Navigation Team, where every call matters especially at weekends.
What You’ll Be Doing
* Answering urgent calls with empathy, professionalism, and efficiency.
* Navigating patient care with support from clinicians, sending them to the right place at the right time, be it a home visit, Minor Injury Unit, or treatment centre.
* Monitoring patient flow and call queues to keep everyone safe and cared for.
* Collaborating with our clinical teams and other healthcare professionals across the system.
* Problem solving on the fly, handling sensitive information responsibly, and keeping calm under pressure.
* Becoming a local service expert, knowing where to send people and how to support them quickly and confidently.
Why This Role Stands Out
* Weekend Flexibility ideal if you’re looking to fit work around your lifestyle.
* Be the calm in someone’s storm you’ll be a vital voice for patients in their time of need.
* Supportive team environment work closely with clinicians and service managers.
* Skills for life build experience in the NHS, call handling, care navigation, and more.
* No two shifts are the same a fast-paced, fulfilling environment where you’ll never be bored.
Who You Are
* A strong communicator with a calm, reassuring telephone manner.
* Adaptable, quick to learn, and tech-confident (well train you on our systems).
* Empathetic and ready to support people in urgent and sometimes stressful situations.
* Reliable and ready to commit to weekend and overnight working patterns.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we are a GP-owned provider organisation delivering several NHS contracts, including:
* Cornwall 111 Integrated Urgent Care Service
* School Immunisation Programme
* Children’s Eating Disorder Service
* Cornwall Primary Care Training Hub
* Special Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Our Integrated Urgent Care Service operates 24/7, providing telephone triage, clinical assessment, treatment centre appointments and home visiting services across the county.
Why Join Kernow Health CIC?
Working With Us, You Will Benefit From
* Shift patterns across weekdays, evenings, weekends and nights with competitive unsocial hours enhancements
* Access to NHS Pension Scheme
* Competitive sickness, maternity and paternity provisions
* Competitive annual leave, with the ability to buy and sell leave
* Employee benefit programme through Vivup
* Access to training and continuous professional development through the Cornwall Primary Care Training Hub
* The opportunity to work within a high performing, supportive, multidisciplinary and forward-thinking urgent care service.
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
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