Overview
An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies in order to provide a safe and efficient patient pathway and information and appropriate support to families and carers. The post holder will support the delivery of a comprehensive high quality medical secretarial administrative service.
Main duties
The post holder will have good accurate typing skills and will ensure that the speciality maintains efficient filing and recording of information systems. They will plan and organise their own time, adjusting clinic appointments for patients and ensuring notes are ready for clinics as necessary. They will collect and collate information as directed by the Senior Medical Secretary and/or Administration Manager. They will adhere to standard operating procedures and protocols, advise and support colleagues on these, and make judgements requiring a number of options, drawing on experience from a broad skill base related to their practice. They will monitor and review patient forms/details and items requiring further action, chase outstanding responses and information, and accurately input and maintain patient administration systems to ensure data quality at all times. They will process documents accurately and efficiently using digital dictation, analogue dictation and as directed by the clinician, and demonstrate self-directed development and practice of patient administrative systems while undertaking tasks that require individual judgement and expertise.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge and have a passion to help others, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has the right ingredients. The largest health organisation in Wales provides a full range of primary, community, mental health, acute and elective hospital services for around 700,000 people across North Wales. Join our team and get the support you need, in line with our Organisational Values and the “Proud to Lead” competence framework. We are committed to promoting equality and diversity and welcome applicants under the Disability Confident Employer scheme.
Please check your email account regularly. Successful applicants will receive recruitment correspondence via the email on the application form. Applications may be submitted in Welsh; Welsh applications will not be treated less favourably than English.
Detailed Job Description and Main Responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or by clicking “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
* NVQ Business Administration L3 or equivalent experience
* RSA/OCR level 2 or equivalent experience (must be proficient user of Microsoft Word)
* IT related qualification CLAIT plus /ECDL or equivalent
Desirable criteria
* AMSPAR – City & Guilds L3
* NVQ Customer Service L3
Experience
Essential criteria
* Knowledge of a range of administrative processes
* Experience of working in a busy office environment
Desirable criteria
* Experience of working within the NHS
Skills
Essential criteria
* Communicates professionally and effectively with all levels of staff, verbally and in writing
* Proficient in Microsoft Office applications
* Experience in planning, organising and prioritising own workload
* Flexible and adaptable to changing service demands
* Excellent organisational skills
Knowledge
Essential criteria
* Evidence of continual personal development
* Ability to deal with sensitive information
Desirable criteria
* Knowledge of NHS organisations
* Medical terminology
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Hospitals and Health Care
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