IT Service Delivery Specialist
London - 2 days in the office
100 to 150 a day
6 Months Contract + Extension
A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape.
In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations.
Key Responsibilities:
* Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets.
* Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation.
* Maintain and update internal IT support guides, team workflows, and step-by-step operational procedures.
* Build strong relationships across business leaders, internal tech teams, and external suppliers to keep communication clear and maximise user satisfaction.
Essential Skills:
* Strong knowledge of ITIL frameworks and operational governance.
* Ability to turn complex metrics into actionable insights and executive presentations.
* Confident leading P1/P2 incidents and handling high-pressure situations.
* Natural relationship builder skilled at managing stakeholders and leading vendor reviews.
* Track record of identifying process gaps and driving continuous service improvement (CSI).
If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly to the ad.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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