Are you ready to contribute to ambitious projects and create a positive impact in the aerospace industry? At Safran, you'll work with the brightest minds and best technologies, building valuable experience and joining an innovative, supportive team.
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Safran Landing Systems are a global leader in aircraft landing and braking systems, from commercial and business travel to military and defence fleets. Our expertise cover the entire life cycle of our products from end-to-end; OEM Design, Engineering & Manufacturing, through to Maintenance, Repair, and Overhaul (MRO).
Your role
* To directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EMEA region and to be a focal point for Spares Order Management Activity and managing the Customer Relationship including satisfaction for the three product divisions of Safran Landing Systems - Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
* To interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.
* Proactively manage the Critical Short List (CSL) with major customers and control customer demand through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, Enterprise resource planning (ERP) update if needed and when collaboration with customer is done.
* Close coordination and support needed with direct CSC management and teams including Tools & Process team to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
* Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quotation (RFQ), Order Entry, Deliveries etc
* Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
* Support routine travel to customers, when needed, within the EAME region in line with the annual visit planning.
* Promote to customers usage of the many support tools available via our online portal.
What You'll Bring
* Experience of managing customer relationships.
* Customer Mindset and Customer focused.
* Positive approach to working as part of a team and also independently.
* Ideally experience in some of the current applications used including: SAP, MS Dynamics, Office, SharePoint, CRM and other similar software.
* Effective communication skills including both verbal, written and presentation.
* A flexible approach to support Out-of-Hours AOG Management and potential customers
* Speaks French fluently
* Comfortable communicating in French at a professional level
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. xsngvjr Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.