About the Role
We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. As a Customer Service Support Officer (Known internally as Technical Support Officer), you'll support the Audit Services team in the completion of desktop assessments of registered customer’s accreditation documentation, and provide technical support via phone and email to customers ensuring a first‑class customer experience. The role is based in our office in Cardiff and requires 3 days a week in the office.
Responsibilities
* Complete pre‑audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
* Verify and collate all required customer information for pre‑audit checks.
* Provide feedback to customers and collate missing required information.
* Support customers with areas of improvement to help them pass the audit and become accredited.
* Provide health and safety advice and guidance to customers (full training provided).
Qualifications & Experience
Customer service, administrative experience and attention to detail are the most important skills for this role. You will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards, and the ability to identify discrepancies is required. You should be confident in handling customer enquiries via telephone and email, and demonstrate good standard of written English. You should be a team player, working well within a team setting and towards a common objective with your peers. Some experience or interest in health and safety or compliance is desirable but not essential.
Benefits
* Hybrid workplace policy – work from the office 3 days per week.
* Enhanced parental leave.
* Generous annual leave.
* Healthcare plan.
* Annual giving day – an extra day to give back to yourself or your community.
* Cycle‑to‑work scheme.
* Pension scheme with employer contributions.
* Life assurance – 3× base salary.
* Rewards program – access to discounts and cashback.
* LinkedIn Learning licence for upskilling & development.
Equal Opportunity
We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
#J-18808-Ljbffr