Senior Analyst, Entity Outsourcing Operations
Mastercard’s Enterprise Intercompany & Service Governance (EISG) program centralizes oversight of intercompany agreements (ICAs) and outsourcing governance across principal and regulated entities. A key objective of this program is to support regulated entities in meeting their regulatory obligations related to outsourcing, operational resilience, and third‑party risk management.
The Manager/ Senior Analyst, Entity Outsourcing Operations serves as the dedicated relationship manager for an assigned entity (e.g., VLL, MTS, MAPPL, MCE), acting as the primary liaison between the entity and the centralized EISG framework.
This role is responsible for coordinating ICA lifecycle activities, supporting outsourcing governance execution, monitoring SLAs and KPIs, and ensuring regulatory readiness. The role plays a critical part in helping regulated entities demonstrate compliance with applicable outsourcing and third‑party risk management requirements. While enterprise policy, standards, templates, and frameworks are owned centrally by EISG, this role ensures those requirements are operationalized effectively within the assigned entity. This is an execution‑focused governance role requiring strong coordination skills, regulatory awareness, and a disciplined approach to documentation and control oversight.
Key Responsibilities
* Dedicated Entity Relationship Management – serve as the primary EISG point of contact for the assigned entity.
* Act as trusted advisor on ICA lifecycle, outsourcing governance, and service monitoring requirements.
* Coordinate enterprise service reviews and ensure entity participation.
* Support board or regulatory‑related inquiries in partnership with central teams.
* Escalate SLA breaches, service disputes, or recurring control concerns through established governance channels.
* ICA Lifecycle Coordination – commence and manage ICA reviews through to conclusion (new ICAs and amendments), coordinate drafting support and required stakeholder reviews (Legal, Tax, Finance, Risk), track approvals, execution status, and renewal timelines; ensure governance checkpoints embedded throughout the lifecycle; maintain traceability between ICAs, services, and associated documentation.
* Outsourcing Governance & Risk Oversight – support outsourcing classification and risk assessment activities in alignment with enterprise standards; consult with central EISG teams when services are designated as key or critical; monitor SLA performance and KPI reporting through centralized dashboards; act as escalation point for repeated SLA breaches or service impact events; support dispute resolution between service providers and recipients where required.
* Monitoring, Assurance & Incident Oversight – monitor entity‑level performance metrics and ensure timely reporting; participate in enterprise post‑incident reviews where multiple entities are impacted; support local incident awareness through SLA reporting and metrics analysis; perform TPRM assurance reviews on group service provider entities; maintain documentation supporting audit readiness and regulatory defensibility.
* Regulatory & Audit Support – support regulatory examinations and audits, providing documentation and coordination as required; assist with regulatory information requests related to outsourcing or ICA governance; help ensure entity outsourcing registers are complete and aligned with enterprise standards; support entity board reporting requests as needed.
* Data Integrity & Tooling Enablement – ensure accurate maintenance of ICA and service data within the Global Service Registry and related systems; support SLA metric validation and periodic QA of data gathering processes; contribute to centralized dashboards providing transparency into service performance and governance compliance; partner with enterprise teams to improve automation and reporting capabilities.
All About You
* Proven experience in outsourcing governance, risk management, operational resilience, compliance, or enterprise operations.
* Experience supporting regulated entities or audit/exam preparation.
* Ability to manage cross‑functional coordination and drive issues to resolution.
* Strong documentation discipline and structured problem‑solving approach.
* Comfortable serving as relationship lead for senior stakeholders.
* Structured and detail‑oriented.
* Comfortable navigating regulatory environments.
* Confident managing stakeholder relationships.
* Proactive in identifying risk and escalation triggers.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard’s security policies and practices.
* Ensure the confidentiality and integrity of the information being accessed.
* Report any suspected information security violation or breach.
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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