Role Title: Leasing Consultant, Office-based
Main Purpose of Role
The Leasing Consultant is a sales-based role, primarily responsible for managing incoming customer enquiries and leads. The role involves responding promptly to customer enquiries, providing excellent customer service, and sharing appropriate information. It has a direct impact on the Sales Team's performance and the overall success of the business.
Responsibilities
1. Customer Relationship Management: Building a positive first impression, supporting customers through their leasing journey, and ensuring fair treatment aligned with the company's 'DRIVE' values.
2. Day-to-day Management of Sales Leads/Enquiries: Responding to new leads, managing existing customers, adhering to sales processes, updating systems, and providing clear information.
3. Performance Measures: Staying on top of daily tasks and activities, adopting the right behaviors to achieve success, and supporting managers and teams.
4. Communication: Clearly communicating information to customers and providing regular updates to managers on performance.
5. Reporting: Providing clear reports on sales performance to ensure targets are met.
6. Relationship Management: Supporting relationships with key suppliers and internal teams.
7. Compliance: Staying updated on compliance requirements, completing necessary training, understanding FCA guidelines, and managing complaints and risks proactively.
8. Health & Safety: Supporting the company's health and safety policies and escalating issues appropriately.
Skills/Experience/Knowledge
* Experience in vehicle leasing or motor industry (desirable).
* Experience working in a busy sales environment.
* Knowledge of sales processes and systems.
* Approachable, supportive, with problem-solving skills and a proactive approach.
Values
DRIVE: Dedication, Respect, Integrity, Value
Application Process
Apply now at: www.selectcarleasing.co.uk/careers
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Management
* Industry: Motor Vehicle Manufacturing
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