This is a Gloucestershire County Council job.
* Job Title: System Customer Service Administrator
* Job Location: Shire Hall, Block 4, 4th Floor
* Salary: £ £17.02 per hour
* Hours per Week: 37.00
* Contract Type: Temporary
* Duration: 6 months
* Closing Date: 23/09/2025
* Job Requisition Number: 12478
The Business Service Centre (BSC), System team is looking for a temporary Customer Service Administrator to support with a launch of a new system. You will work as part of a team providing guidance to our customers.
Full training will be provide in order for you to carry out the necessary tasks.
About The Job
* To provide project support to the System Team at Go Live
* Assist in reviewing workflow and processes in order to simplify tasks and seek improvements.
* Deal with and provide timely and accurate advice on a range of complex enquiries across BSC functions.
* Work on specific or cross cutting projects.
* To provide first line support to BSC customers calling the ContactUs/ System helpline
* To provide 1st line support for systems used across the BSC e.g. SAP
* To undertake general system maintenance activities
* To collate statistics required for surveys, etc and to assist in completing questionnaires on behalf of the Council, including entering data as required onto SAP/other GCC systems.
* To ensure calls are logged and either answered or passed to the relevant contact
* To undertake general system maintenance activities
* To produce and circulate ESS passwords and produce a monthly ESS Audit report
* To provide Management Information support to ensure the corporate information needs of the Council are met
* To provide support to projects as required
* To produce and circulate standard management information reports
Additional Information
This role is via the Temporary Staff Service, please click here Temporary Staff Service for more information.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.