Job Description
Contract Duration: 12-Months
Rate: £25.15 per hourLocation: Derby, OnsiteEligibility: British Nationals OnlyYour New RoleWe are seeking a skilled Interim SC Cleared IT Support Technician to join our dynamic hardware team. The ideal candidate will have experience in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remote desktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis.Your Responsibilities Collaborate with the hardware team to diagnose and repair laptops and desktops. Perform system builds and configurations for both laptops and desktops. Provide support at the Tech Bar, assisting employees with IT-related issues on a rota basis (5 times a week). Manage software BAU tasks, ensuring business operations run smoothly. Troubleshoot and resolve second-line tickets efficiently. Deliver remote desktop support to users, diagnosing and resolving technical problems remotely.* Maintain documentation of technical issues and solutions for knowledge sharing.You Will Have Active SC Clearance Proven experience in IT support, with a focus on hardware diagnostics and repair. Strong understanding of laptop and desktop builds. Proficiency in software troubleshooting and second-line support. Experience in remote desktop support and ticket management systems. Ability to communicate effectively with users and colleagues in a professional environment. Must be a British National. Certifications such as CompTIA A+, ITIL, or Microsoft certifications.*Previous experience in a similar role within a corporate environment.
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