Overview
Join to apply for the Claims Fraud Investigator - Third Party role at Hastings Direct
Location: Bexhill or Leicester (Hybrid).
Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We invest in data and technology and value our 4Cs culture. We offer insurance for over three million customers and are looking for talented colleagues to join our journey.
Role overview
Working as part of a dedicated team, you will be responsible for investigating suspected fraudulent third-party claims. You will manage a caseload of various fraud types, gather evidence, liaise with our panel solicitors to identify fraudster activity, and make effective claim management decisions.
Responsibilities
* Working promptly and accurately to gather all relevant evidence for investigations, including contacting involved parties, conducting interviews, reviewing engineers' reports and assessing vehicle damage
* Investigating multiple fraud types
* Managing and maintaining a live caseload of claims through their lifecycle using our systems
* Maintaining a proactive attitude, attention to detail, and confident communication to achieve the best outcomes as part of the team
* Working in partnership with our panel of legal suppliers to achieve commercial outcomes for Hastings Direct and customers
* Ensuring fair and reasonable expectations for customers and providing fair outcomes
Essential skills/experience
* Previous experience handling motor fraud claims
* Background in claims handling with awareness of motor claims processes
* Excellent attention to detail and quality focus when dealing with suspected fraudulent claims
The interview process
Our interview process involves an interview with the Hiring Leader and another member of the wider Fraud team.
Benefits
* Flexible working — hybrid working approach
* Competitive bonus scheme — annual 4Cs performance bonus
* Financial wellbeing — life assurance, income protection, pension contributions, and other benefits
* Mental wellbeing programme — Thrive app, 24/7 support, mental health first aiders, and support groups
* Benefits package — 25 days annual leave + bank holidays (option to buy/sell a week), health care plans, discounts, and more
Hastings Direct is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion/belief, sexual orientation, gender identity, or family status. A thorough referencing process is used, including credit and criminal record checks.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* General Business and Other
Industries
* Insurance Agencies and Brokerages
* Insurance Carriers
* Insurance
#J-18808-Ljbffr