Overview
We are working with a Local Authority who require interim support from an ICT End User Services Engineer initially until February with possible extensions.
Role
ICT End User Services Engineer
Details
Start: ASAP
Rate: negotiable dependant on experience (Inside IR35)
Location: Leicestershire
Duration: Until February initially with possible extensions
Hybrid working - 4 days a week on site in Melton Leicestershire
Responsibilities
* Providing technical support to end users via Service Desk software
* Managing incidents, service requests, and infrastructure works
* Supporting ICT projects and contributing to service improvements
* Maintaining ICT assets and documentation
* Ensuring high standards of customer service and technical delivery
* Collaborating with third-party suppliers and internal teams
* Upholding security standards and ICT policies
Requirements
* Proven experience in 1st and 2nd line support within a multi-site organisation
* Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)
* Familiarity with ITIL service management principles and Service Desk tools
* Experience supporting desktop/mobile environments and conducting fault resolution
* Excellent communication and documentation skills
* Ability to work under pressure and manage multiple priorities
* Desirable: Local government ICT experience and knowledge of project management methodologies
If this is a role you can support with, please get in touch!
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