Provide and receive routine information using verbal and written/electronic communication. Needs to be able to communicate on all levels and will build relationships with Workforce, HR, Learning & Development, PostGrad Teams, other rota co-ordinators, and external Agency for Doctors and Lead Employer Trust. Communicate daily with customers both internally and externally to the organisation. Communicate complex or sensitive roster information which may be seen as complicated into an easily understood format.
This includes gathering information such as part-time working/non-working days, leave requests, on-call needs, OH advice, and matching this against wider team requirements. Work closely with the clinical teams, other rota co-ordinators, Rota Manager, and liaising with Operational Service Managers, identifying conflicts in rota schedules and using diplomacy and tact to suggest possible resolutions. Attend meetings, take notes, and communicate back to the team. Must be able to demonstrate the English language proficiency level required for this post as it requires a considerable amount of verbal and written communications.
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