Business Relationship Manager/IT Project Manager
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Business Relationship Manager/IT Project Manager
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Business Relationship Manager/IT Project Manager
EAST GRINSTEAD
CIRCA £65,000
HYBRID ROLE - REMOTE 4 DAYS PER WEEK - 1 DAY OFFICE BASED
Bridge Recruitment is working with a well-established leisure membership organisation. We are inviting applications for the role of BUSINESS RELATIONSHIP MANAGER/IT PROJECT MANAGER to work within their Business Relationship Management team, establishing trusted relationships with Directors, Senior Managers, and business partners to positively impact the business.
This is an exciting opportunity to join an innovative company committed to delivering exceptional customer experiences through digital enhancement and technology.
Purpose of Role
* Create sustainable customer relationships by acting as the conduit between Business Partners and Provider Resources.
* Manage the full project lifecycle (SDLC), overseeing IT and Business Change.
* Act as the single point of focus for business areas, understanding their challenges and priorities.
* Facilitate high levels of service in Service Management, incident and Change Management, innovation, and continual service improvement.
* Help capture, stimulate, prioritize, and shape business demand, leading value delivery.
Key Tasks
* Build, manage, motivate, and support a cross-functional delivery team with a clear vision and strong relationships.
* Manage the delivery process to deliver value early and often, optimizing flow and using feedback for quality improvements.
* Lead collaborative planning, prioritizing work against team capacity and capability.
* Monitor project deliverables to drive transformation.
* Manage risks and issues effectively.
* Conduct regular service and incident reviews.
* Ensure effective communication with the Line of Business and gather customer feedback.
Essential Skills & Experience
* Business Relationship Management and IT Project Management experience.
* Stakeholder Management at all levels.
* Knowledge of Agile Delivery techniques.
* Leadership skills to manage senior executives and motivate teams.
* Proficiency with MS Project or similar tools.
* Strong presentation and negotiation skills.
* Proven success in programme delivery using Agile or Waterfall.
* Understanding of application development lifecycle.
* Excellent communication skills at all levels.
* Proactive, driven, and detail-oriented.
* Team player with strong leadership and man-management skills.
Remuneration & Benefits
Salary up to £65,000 plus full benefits. Hybrid working with one day per week in East Grinstead offices. Join a forward-thinking organization offering long-term progression and career development.
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