Job Description The Customer Advocate, Solution Consulting is a strategic project manager who drives our strategic presales solutions consulting projects to offer a better and more compelling service to our customers and internal stakeholders. It shapes our internal and external communication strategies and prioritizes and oversees the strategic projects to sell our solutions better. The customer advocate is part of the SC Senior Management team and strongly supports our transformation to the best performing AI first Presales Team in the world, which takes its strengths from a highly motivated workforce and a seamless collaboration within the larger SC Ecosystem as well as with our Sales counterparts. Drive our SC transformational projects with the goal to be the best performing SC team in Servicenow as well as the industry. Focus is on AI readiness, compelling presages narratives, close Sales collaboration, Employee satisfaction and Elite Execution Organize internal and external communication for efficient collaboration Drive and oversee our internal KPIs (AI deliverables, Techwins, Raptor, WDF, QBR, …) Partner with account teams to shape solution strategies that address customer challenges and business objectives. Shape and maintain our executive narratives (PPT and demos) beyond the content available on Sales Success Center Collaborate closely with the EMEA SC Leadershipteam to share best practices from our Major Area and get best practices from the other EMEA teams in return. Work on EMEA SC initiatives to support our Elite execution Share best practices, reusable assets, and strategic approaches with other Solution Consultants to elevate team performance. Stay informed on industry trends, competitive positioning, and market differentiation to advise customers effectively. Support strategic marketing events, executive briefings, industry conferences, and targeted customer engagements.