Salary: £30,000 - 30,000 per year Requirements:
* At least 2 years of IT support experience in a business or education setting
* Strong knowledge of Windows 11 desktop environments
* Proficient with Microsoft 365 administration
* Comfortable working with Intune and Azure Active Directory
* Good general troubleshooting skills across hardware, software, and connectivity
* Clear, concise communication both written and verbal
* A full UK driving licence and comfort with travelling to client sites
Responsibilities:
* Provide 1st and 2nd line support for Windows 11 and macOS devices
* Administer Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
* Support Intune and Azure Active Directory environments
* Maintain backup, endpoint protection and remote monitoring tools
* Troubleshoot software, connectivity and device issues
* Assist with onboarding new clients and provisioning new devices
* Document support work clearly in our ticketing system
* Deliver on-site support at client locations when required
* Support internal IT needs and collaborate on internal projects
Technologies:
* Active Directory
* Azure
* Hardware
* Support
* macOS
* Microsoft 365
* SharePoint
* Windows
* Office 365
* Cloud
* PowerShell
More:
We are Counterpoint, a fast-growing IT support and consultancy firm based in Worthing. We work with creative businesses, schools, and charities across the UK, delivering modern, reliable IT solutions that work for real people. Our clients utilize a mix of Apple and Microsoft technologies, and we take pride in offering strong support across both platforms. While we are known for our Mac expertise, many of our client environments are Microsoft-first, and this role will focus on delivering expert support in Microsoft 365, Intune, Azure AD, and Windows 11, while also contributing to Mac support as needed.
As an IT Support Engineer, I would like you to join our capable, close-knit team that values clarity, quality, and a calm, user-friendly approach. With a salary range of £28,000 to £32,000 depending on your experience, we offer a company pension, training and certification support (Microsoft and Apple), and a supportive, friendly team culture. This office-based role in Worthing includes site visits as necessary, along with mileage or a company vehicle for client travel. A DBS check will be required for this position.
If you want to undertake this exciting role as an IT Support Engineer, I encourage you to apply.
last updated 34 week of 2025