Job Title: Front Door Advisor
Salary: Grade 7
Hours: Full Time
Rate: £23.35 per hour
An opportunity has arisen for a child-focused practitioner to come and join our established team of Front Door Advisors.
Front Door Advisors play an integral role in Dudley Children's Front Door and do not need to be social work qualified. The Front Door is the first point of contact for most families and professionals - whether over the phone or through our online portal.
A typical day in the life of a Front Door Advisor could be a variation of any of the following…
Review the referrals that have been submitted through the Portal and progress as required - depending on the content and concerns
Review and progress the contacts allocated to you and prioritise them in order of concerns and oversight given by the Advanced Practitioner / Team Manager. These are progressed through telephone conversations with families, young people, and professionals. The outcomes can include signposting to services in the community, or a referral to Targeted Early Help or the Family Hub, or it may be that advice is required.
Complete Information Requests from a variety of sources
Liaise with MASH Partners to obtain information or to advise Partners of Community resources
Offer advice to Young People, Professionals, and the Public over the phone. These can be sensitive conversations therefore phone confidence and being able to work with an interpreter is essential.
We work in a time-sensitive environment therefore the ability to review, and progress referrals in a timely manner is essential to the role. This is a skill that you can develop in post with support and direction from the Advanced Practitioners. The Advanced Practitioners sit alongside the Front Door Advisors and offer daily support as well as group supervisions and learning sessions.
The role is office-based with a minimum of 3 days a week in the MASH Room at Cable Plaza, and up to 2 days a week working from home.
Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates