As a Quality Framework Specialist you will be setting up the QC process for the complaints function in line with policy and FCA guidelines.
What you’ll be doing as a Quality Framework Specialist:
* Review and asses current processes and complete root cause analysis to understand the best customer journey.
* Holding meetings with the project team to discuss findings and solutions.
* Staying up to date with policy and FCA changes, and making appropriate changes to documentation, QC checklists and guides.
* Providing guidance and training to the QC team to ensure all are adhering to the QC checklists.
* Providing clear and constrictive feedback to team members.
* Providing encouragement and support.
What we’d like to see from your application:
* Previous experience working within project management team.
* Previous experience in a QA/QC role within a complaints or remediation function.
* Previous experience working within financial services and a strong understanding of FCA guidelines and compliance.
* Proactive and confident handling multiple workstreams.
* Knowledge of motor finance complaints would be advantageous.
Day rate contract pay administered by Umbrella company.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5pm.
Location: Bracknell. You will have the flexibility to work 3 days in office and 2 days from home.
Parking: Yes.
Contract: Until the end of the year with opportunity to extend.
Training: On site full time for the first 4 – 6 weeks.