Overview
About the job: As a Customer Support Specialist you will be primarily responsible for frontline customer interaction, advice and order processing. You will demonstrate good communication, initiative and a strong customer focus, and work in close collaboration with Sales, Business Partners and Operations colleagues. Receiving customer orders and entering them into the Oracle system. You will handle all customer requests (such as shipment requests and complaints). We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Location
Office-based role in Runcorn
Responsibilities
* Assist customer service sites and offices and liaise with all business functions
* Ensure that customer requirements and needs are met within company response times
* Day-to-day operation of the Customer Experience Department
* Process customer quotations and orders accurately within agreed company timescales, Terms & Conditions
* Process fault finding and the creation of Service Reports
* Meet and exceed customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
* Properly handle and report customer complaints by following escalating procedures
* Completing departmental administration and order management as required
* Assist customers with general product portfolio queries
Requirements
* Experience in working in a customer service environment
* Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
* Languages – fluency in written and spoken English
* Excellent communicator, able to operate at all levels within both own and customers organisation
How to apply
For more information, please send your CV to graham.fish@networkscientific.co.uk
Employment details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service, Administrative, and Business Development
* Industries: Medical Equipment Manufacturing and Hospitals and Health Care
#J-18808-Ljbffr