We are looking for a caring, dynamic, and capable person who will work with the team to deliver exceptional service to patients, colleagues, and other stakeholders.
Main duties of the job
You will be passionate about providing excellent customer service to our patients. Communication and IT are key with the ability to organise and prioritise tasks. Verbal and written skills will be of a high standard.
Duties:
* Handle inbound customer queries in person, via telephone, email, NHS app, texting, acting in a professional manner.
* General Administrative support
* Maintaining records
* Building security
About us
We are a training practice witha friendly team. The Medical Centre is situated in Canning Town, London Boroughof Newham. We are also part of the South One Newham Primary Care Network (PCN)
Job responsibilities
* Greeting and Assisting Patients: They are the first point ofcontact for patients, greeting them and assisting with their needs, whether inperson or over the phone
* Appointment Management: Scheduling and managing appointmentsfor patients, including handling cancellations and rescheduling.
* Telephone and Email Management: Answering calls and emails,directing them to the appropriate staff, and taking messages when necessary.
* Administrative Support: Providing administrative support todoctors and nurses, including filing patient records, processing repeatprescriptions, and managing patient referrals.
* Handling Patient Enquiries: Addressing patient enquiriesefficiently and courteously, whether they are about appointments,prescriptions, or general practice information.
* Maintaining Records: Ensuring that patient records areup-to-date and accurately filed.
* Building Security: Ensuring the security of the practicepremises, including opening and closing the surgery.
Person Specification
Qualifications
* A good standard of GCSEs, particularly in English and Maths, is preferred
Experience
* Previous experience in a customer service or administrative role.
* Strong literacy, numeracy, and IT skills are essential.
* Good communication, organizational, and customer service skills.
* Friendly, patient, and understanding, with the ability to work accurately and methodically.
* The ability to handle stressful situations and deal with upset or angry patients.
* Experience specifically in a healthcare setting, such as another GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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