ServiceNow Development Lead
We’re looking for a ServiceNow Development Lead to join our ever evolving ServiceNow Platform team to help us unleash the potential of every business.
Responsibilities
- Technical Leadership & Team Management
- Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement.
- Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design.
- Act as the “golden standard” for code quality, platform architecture, and development discipline.
- Provide technical oversight and ensure complex solutions are well designed, rational, and maintainable.
- Agile Delivery Leadership
- Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication.
- Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery.
- Drive predictable, high‑quality delivery across all ServiceNow workstreams.
- Solution Design & Development
- Design, develop, and implement ServiceNow applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.).
- Ensure all solutions are scalable, robust, secure, and aligned with both ServiceNow and organisational best practices.
- Provide architectural guidance and approve designs for complex or strategic initiatives.
- Platform Governance & Health
- Own and enforce ServiceNow governance: coding standards, peer reviews, release processes, and change control.
- Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised.
- Stay current with new ServiceNow releases and drive adoption of relevant enhancements.
- Stakeholder Engagement
- Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions.
- Represent the development team confidently and ensure engineering considerations are heard and respected.
- Incident Ownership & Operational Excellence
- Own the Incident Management process within the development team.
- Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs.
- Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.
Qualifications
- Curious – You ask the right questions, listening and learning to get better every day.
- Creative – You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.
- Accountable – You never stand still, never settle. You work at pace to achieve your goals.
- Inclusive – You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
- Open – You work across borders, working with your team to achieve your collective goals.
