Additional Information
Shift patterns are 8am - 6pm incorporating every other weekend.
Responsibilities will include:
Providing a fantastic dining experience in a luxury environment, for customers and their guests in the restaurant as part of a larger, dedicated and highly trained team.
The presentation of the restaurant, ensuring that tables are set up with appropriate linens, silverware and glassware and they are cleaned and prepared ready for the next customers.
Providing front of house service to the restaurant, meeting, greeting and seating customers.
Presenting and advising on menu choices, ensuring that the specials for the day are offered and taking food and beverage orders from customers.
Serving food and beverages to customers, ensuring that they are enjoying their meals and do not have any further requirements.
Preparing and providing the bill to customers and taking payment for food and drink received.
Keeping the kitchen equipment, crockery and utensils clean and hygienic and reporting concerns to line manager.
Required knowledge and experience:
Excellent communication skills
Ideally level 2 Food Hygiene certificate or equivalent, or willing to work towards this.
A positive, professional approach and understanding of person centred care with older people.
Experience of working in the service or care sector, providing face to face Customer Service is desirable.
Flexibility to do shift work, including working alternate weekends.
Required skills:
Able to deliver the highest standard of customer service with a professional yet caring approach.
A willingness and desire to undertake further training as required to further knowledge and skills.
Enthusiastic, looking to develop new skills to support customers with varying challenges including increasing dependence and dementia.
Able to build rapport with Customers, family and friends, enabling happy, fulfilled and independent living.
Excellent interpersonal skills, able to adapt style to suit audience.
The Mill House Skipton is a luxurious residential care home within private landscaped gardens located on the historic site of a former silk mill. We enjoy an idyllic location on the Leeds and Liverpool Canal and close to the heart of Skipton, with the beautiful Yorkshire Dales National Park on our doorstep.
The Mill House care home offers first class residential and dementia care for up to 86 residents, in a light, spacious and elegant setting. Adjacent to the home we also offer eight beautifully appointed care suites at The Mill Lodge, perfect for individuals or couples with low level care needs. Learn more about these unique residences and The Mill Lodge here,
Our accommodation standards and features are superior in so many ways but, most importantly, we have a team to deliver a very special and unique standard of compassionate care and support to anyone who chooses to make The Mill House their new home. We respect the dignity and choice of each individual, whilst supporting our residents to enjoy an independent lifestyle.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
1. Gym, fitness and wellbeing discounts
2. Mental health support
3. Flexible working options
4. Access to online GP appointments
Finance
5. Pension plan – contribute between 4% and 8% and we’ll match it or better
6. Quick and easy pension transfer service
7. Savings and financial advice, loans, free life assurance
8. Discounts on shopping, holidays, phones, technology and more
9. Free Blue Light Card
Career
10. Ongoing personal and professional development programme
11. Leadership Pathways online learning resources
12. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.