Operations Coordinator | Manchester | Permanent
Salary: £25,771
Shifts: Multiple shifts between 07:00-16:00, 08:00-17:00 & 09:00-18:00
Hours: 40 hours per week, Monday-Friday
Benefits and perks:
* Impressive holiday allowance that rises with your years of service
* Additional day off for your birthday
* Death in Service allowance
* Enhanced Maternity and Paternity leave
* Complimentary day of annual leave for family moments
* Health and wellness program access
* 'Medicash Perks at Work' discounts and rewards
* Ride to work scheme
* Interest-free season ticket loans (after one year of service)
CitySprint aims to be the UK's leading courier services provider, focusing on innovation and customer service excellence. We are seeking a dedicated Operations Coordinator to support our growth and service delivery.
Your role: You will coordinate team activities, build relationships with staff and clients, and ensure efficient operations with couriers and suppliers.
Main responsibilities:
* Answer calls professionally
* Arrange collections, transit routes, and deliveries
* Track bookings and consignments
* Coordinate imports to meet SLA
* Provide customers with updates
* Manage PODs and report discrepancies
* Provide quotes to customers
* Monitor Service Centre emails
* Work with suppliers for quality service
Ideal candidate:
* Experience in dispatching or vehicle allocation
* Respectful and professional
* Responsive to customer and supplier needs
* Ensure timely collection and delivery
* Handle client queries effectively
* Proactive in service improvement
* Good listening and empathy skills
* Self-motivated and independent
The successful candidate will undergo a DBS check. Conditional offers depend on a satisfactory DBS clearance.
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