The world is yours with Meli
Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
INNSiDE Newcastle
A hotel with a great deal of personality in downtown Newcastle. One part history, one part avant-garde, a vibrant combination that is perfectly reflected in this unique urban hotel. Located on the city's historic quayside and with views of the River Tyne. A magnificent location and easy access, make it the ideal base for exploring everything that Newcastle has to offer.
Reservations Agent
Mission:To ensure that all telephone and email enquiries are dealt with in a friendly and professional manner. To ensure that the Daily Task duties are completed on the daily basis. To demonstrate Melia values at all times when dealing with guests, bookers and colleagues. To demonstrate the highest attention to details when performing reservations tasks and to recognize Sales leads and potential business.
Responsibilities will include, but are not limited to:
Be fully conversant with all systems and computer procedures related to Reservations.
Answer all telephone calls within three (3) rings and to deal with all calls in a friendly and professional manner and to company standards.
Prioritize any correspondence from the day before and from externa guests and clients, to ensure efficient Customer service.
To be aware of current and future availability on a daily basis, as well as any selling strategy proposed by Revenue with its restrictions.
Be up to date with all short and long term promotions available at the hotel
Be fully familiar with the hotel facilities and services and to promote these whenever possible
Respect any confidential information received regarding guests, staff and management, and ensure compliance with regulations at all times
What we are looking for?
OPERA knowledge
Fluency in Englishandadditional Spanish would be beneficial
Prior experience is a similar role
The successful candidate must already have eligibility to work in the UK.
Because belonging to the great Meli family is being VIP
* Holidays:28 days holiday including 8 public holidays
* Contributory pension scheme
* Refer a friend bonus:£500 (subject to successfully completed 6 months probation)
* Discounted dental and health cover with HSF
* Great discounts with Melia Hotels Worldwide:(Friends & families discounts)
* Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
* Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives
* Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
* High street discounts:with Perks at Work
* Meals on duty, Payday Parties and Laundry
At Meli we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.
At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
If you want to be Very Inspiring People, follow us on:
INSTAGRAMTIKTOKLINKEDININDEEDGLASSDOOR
AMRT1_UKCT