Our client based in Shoreditch, London is recruiting for a Customer Service Administrator to join their busy team. This is a temporary role with a view to permanent to start as soon as possible and the hourly rate is £13 per hour. The hours for this position are 9.00am-5.00pm, Monday-Friday. Duties: Customer Service: * Create, maintain and support an environment where customer service can flourish. * Respond to all customer communications in a timely, efficient, courteous, and professional manner * Resolve all customer issues in a timely, efficient, and professional manner * Maintain accurate documentation and records * Maintain excellent feedback, shipment, fulfilment, and other ratings on various sales websites * Ensure accuracy Orders Administration & Fulfilment: * Meet shipping deadlines * Process orders and direct sales * Answer all emails and customer queries * Process returns * Raise customer invoices * Maintain spreadsheet records related to orders (direct sales, wrong items sent, etc.) * Process refunds * Generate and upload postal records * Enter all tracking numbers (FedEx, USPS, UK, etc.) * Process Refund and Cancellation Claims * Data entry of all information required to be inputted into a database for Order Processing and Order Fulfilment * Follow the correct processes to find missing items for orders Competencies required for the role: * Experience within a customer service role * Excellent Attention to Detail * Excellent Communication Skills * Good Flexibility in Managing own Workloads * Good Organisational Skills