Overview
Temporary Customer Service Administrator role at I Holland Ltd. This is a temporary position available immediately.
Job Type: Full-time, Temporary. Location: In person, Long Eaton, Nottingham. Pay: £13.13 per hour. DBS check and Right to Work documentation may be required.
Responsibilities
* Coordinate all activities between agents, customers, and I Holland Ltd.
* Understand customer requests and requirements for Tooling and PharmaCare range.
* Provide timely and accurate quotations and supporting information to customers.
* Compile necessary information, drawings, and correspondence to ensure the order story is complete.
* Enter quotes and orders accurately into the computer system.
* Facilitate customer samples and drawings.
* Administer and archive relevant information according to procedure.
* Provide ongoing and proactive support to customers and advise on any problems.
* Log concerns as cases within the CRM system with necessary details for evaluation.
* Assist with cover for reception when required and share workload as needed.
* Adhere to policies and procedures, particularly the Contract Review; observe Health and Safety, environmental, and other regulations.
* Attend meetings as required with a proactive approach.
Qualifications and Experience
* Administrative experience: 2 years (required).
* CRM software experience: 1 year (required).
Performance and Behaviors
* Customer focus and high responsiveness to requests.
* Timely completion of tasks and commitments, individually and in teams.
* Quality interactions with other departments to improve deliverables.
* Initiative for continuous improvement and cost/performance enhancements.
* Professional, proactive communication with stakeholders; trustworthy and dependable.
* Positive, can-do attitude and ability to stay constructive under challenging conditions.
Terms and Conditions of Employment
Offer is contingent upon DBS check, references/background checks, and Right to Work documentation. The Company may terminate employment without notice if any documentation is unsatisfactory. This is a temporary role.
Benefits
* Free on-site parking
Location: Long Eaton, Nottingham (In person).
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