What's involved with this role: Job Title: Housing Resolutions Officer Ref: Brent 5275431 Pay rate: £20.74 per hour PAYE Role length: Anticipated 3 months Additional requirements: Full driving license and use of a car is required as you will have to travel extensively inside/outside of the borough to visit properties The role: Within the Housing Needs Service is an exciting opportunity to join the Housing Resolutions Team as a Housing Resolutions Officer. The Housing Resolutions Team provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing as well as dealing with tenancy audits and resolving customer complaints. You will be expected to visit temporary accommodation customers regularly to provide a range of tailored information and advice about more settled accommodation. You will maintain high standards of casework, record keeping and excellent relations with other departments within the Housing Needs Service. What the client is looking for: A dynamic, hardworking and focused individual with the ability to effectively plan, organise and manage conflicting priorities Experience of giving advice and information to customers and working with vulnerable groups Strong background in Homelessness legislation Understanding of homelessness and housing issues in the borough Ability to deliver excellent services Proactive and highly motivated Ability to maintain high standards of casework and record keeping Excellent communication and customer service skills How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.