Location: Newcastle Upon Tyne
Salary: £25,010 per year (£13.00 per hour)
Hours: 37 hours per week
Hybrid Working: Available after successful probation/training (3 days office / 2 days home)
Shift Pattern:
* 9am – 5pm
* 11am – 7pm
* Alternate Saturdays: 9am – 1pm
Benefits
* 25 days holiday + bank holidays
* Holidays increase to 28 days after 5 years
* Birthday day off
* Pension scheme (5% employee / 3% employer)
* Free breakfast every day
* Free fresh fruit
* Free on-site parking
* Employee Assistance Programme
* Employee discount platform
* Free flu jabs
* Cycle to work scheme
* Metro season ticket salary sacrifice scheme
The Role
We’re looking for a friendly, confident, and customer-focused individual to join our busy contact centre team within a well-established financial services organisation.
This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
You’ll support customers with a range of queries, policy updates, and account changes while ensuring every interaction is professional, compliant, and efficient.
What You’ll Be Doing
* Handling inbound and outbound customer calls
* Responding to customer emails and queries
* Supporting customers with policy changes and new business enquiries
* Delivering outstanding customer service at every interaction
* Identifying customer needs and promoting suitable products/services where appropriate
* Updating systems accurately and efficiently
* Working closely with colleagues to support team performance
* Ensuring all customer interactions meet FCA and company standards
What We’re Looking For
* Strong communication skills
* Positive and professional attitude
* Excellent customer service skills
* Comfortable working in a fast-paced environment
* Ability to work independently and as part of a team
* Good IT and system skills
* Problem-solving mindset with a proactive approach