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Claims Handler- Recovery Negotiator, Bexhill
Location: Bexhill, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: bfa075b23e79
Job Views: 4
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
Location: Bexhill
Contract: Hybrid - Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: Starting at £27,750 with opportunity for progression.
Start Date: 23rd of June
Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims experience? No problem! We provide comprehensive training to set you up for success in this role. If you have strong administrative skills, communicative skills, prior customer service experience, and are comfortable with phone and web chat platforms, then this role is tailor-made for you!
Role Purpose:
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers. Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount. As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.
What will you be doing?
* Communicating via telephone (inbound and outbound calls), written correspondence, and webchat with the policyholder and other stakeholders to keep them updated on any developments and bring about the resolution of the claim
* Expertly handle challenging conversations and complaints
* Validate the claim and ensure the policy is operational
* Input and update claims reserves accurately on our systems
* Use the diary system proactively to manage claims
* Handle scheme claims within agreed terms and notify scheme insurer
* Work towards individual and business KPIs
* Investigate liability when required, making decisions to admit or dispute liability
* Refer any suspected fraud to the Specialist Unit
* Process incoming payments
What are we looking for?
* Recovery/claims experience is beneficial but not essential; training provided
* Experience in telephony-based work with excellent customer service skills
* Strong attention to detail (data inputting skills)
* Good overall IT knowledge, especially with Excel, Word, and Access desirable
* Proven problem-solving skills and results-oriented approach
* Proactive and organized work style
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Our thorough referencing process includes credit and criminal record checks.
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