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Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing), Glasgow
Job Location: Glasgow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description
Join our community. If you have a passion for customer service and are looking for a role to develop your career, read on.
We’re hiring full-time Customer Service Advisors in Glasgow with a competitive package including base salary, flexible benefits, and performance bonuses.
Enjoy a hybrid working model combining office and remote work, with training provided on-site.
Your Role
* Handle customer and third-party mortgage or loan queries via phone, with potential live chat support.
* Encourage customers to use digital channels.
* Identify vulnerabilities and detect fraud to ensure safety.
* Accurately gather information to resolve queries at first contact.
What You’ll Bring
* Excellent communication skills, verbal and written.
* Strong computer and numeracy skills, able to navigate multiple systems.
* A passion for outstanding customer service.
* The right to work in the UK.
Preferred Skills
* Attention to detail and adherence to policies.
* Ability to thrive in a fast-paced, changing environment.
Additional Information
This role involves working hours within our operating schedule, including some Saturdays with lieu days provided. Training is fully paid and on-site for several weeks, with potential for remote work post-training. The role is based in Glasgow, near city center amenities.
We promote diversity and inclusion, supporting our colleagues to succeed and develop.
Compensation & Benefits
* Salary plus annual cash allowance and discretionary bonus.
* Holiday entitlement increases with service, with options to purchase additional days.
* Access to healthcare, wellbeing, pension, and discount programs.
Right to Work
You must have the legal right to work in the UK. Visa or work permit status will be considered but must be valid for employment.
Next Steps
Apply now to join our team and start your career with us.
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