Pertemps are seeking a highly motivated and customer-focused Housing Officer to join a dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.
This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.
Location: West London
Reporting to: Housing Manager
Contract: Full-time | On-Site x5 days a week
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About the Role
We are seeking a highly motivated and customer-focused Housing Officer to join our dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.
This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.
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Key Responsibilities
Tenancy & Estate Management
* Manage a designated patch of tenancies, leases, and licences — ensuring compliance with tenancy/lease agreements.
* Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.
* Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.
* Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.
Neighbourhood & Resident Engagement
* Build strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.
* Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.
* Support tenant and resident associations, encouraging participation in local service improvement and decision-making.
Vulnerability & Safeguarding
* Identify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.
* Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach.
* Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate.
Void & Allocation Management
* Work closely with the Voids and Lettings teams to minimise rent loss and turnaround times.
* Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.
* Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.
Legal & Compliance
* Maintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.
* Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.
* Ensure all housing management actions comply with relevant policies, procedures, and statutory duties.
Customer Service & Performance
* Respond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.
* Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.
* Represent the service in court, at tribunals, and at public meetings as required.
Team & Partnership Working
* Build effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.
* Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.
* Attend evening meetings, forums, and community events as needed.
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About You
We’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.
Essential Skills & Experience:
* Proven experience in tenancy or housing management within a local authority or housing association setting.
* Strong understanding of housing legislation, tenancy enforcement, and ASB case management.
* Ability to manage complex caseloads, prioritise effectively, and work independently.
* Excellent interpersonal skills with a customer-first approach.
* Experience representing a housing provider in court or legal proceedings (desirable).
* Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.
* Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard).
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Why Join Us?
* Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods.
* Join a collaborative and inclusive Housing team committed to continuous improvement.
* Competitive salary and benefits package (PO1 grade).
* Opportunities for professional development and progression.
* Flexible and hybrid working arrangements.
-----------------------------------
How to Apply
If you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you.
Apply today and be part of a team that delivers real social impact across Hammersmith & Fulham.
-----------------------------------
Key Responsibilities
Tenancy & Estate Management
* Manage a designated patch of tenancies, leases, and licences ensuring compliance with tenancy/lease agreements.
* Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.
* Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.
* Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.
Neighbourhood & Resident Engagement
* Build strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.
* Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.
* Support tenant and resident associations, encouraging participation in local service improvement and decision-making.
Vulnerability & Safeguarding
* Identify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.
* Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach.
* Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate.
Void & Allocation Management
* Work closely with the Voids and Lettings teams to minimise rent loss and turnaround times.
* Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.
* Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.
Legal & Compliance
* Maintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.
* Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.
* Ensure all housing management actions comply with relevant policies, procedures, and statutory duties.
Customer Service & Performance
* Respond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.
* Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.
* Represent the service in court, at tribunals, and at public meetings as required.
Team & Partnership Working
* Build effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.
* Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.
* Attend evening meetings, forums, and community events as needed.
-----------------------------------
About You
We’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.
Essential Skills & Experience:
* Proven experience in tenancy or housing management within a local authority or housing association setting.
* Strong understanding of housing legislation, tenancy enforcement, and ASB case management.
* Ability to manage complex caseloads, prioritise effectively, and work independently.
* Excellent interpersonal skills with a customer-first approach.
* Experience representing a housing provider in court or legal proceedings (desirable).
* Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.
* Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard).
-----------------------------------
Why Join Us?
* Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods.
* Join a collaborative and inclusive Housing team committed to continuous improvement.
* Competitive salary and benefits package (PO1 grade).
* Opportunities for professional development and progression.
* Flexible and hybrid working arrangements.
-----------------------------------
How to Apply
If you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you.
Apply today and be part of a team that delivers real social impact.