Helpline Advisor *Hybrid | £28.6k | No weekends - Dover, Kent
* £25,710 rising to £28,670 per year
* 25 days Annual leave + 8 Bank holidays
* Free parking
* 8% Employer pension contribution
* Flexibility and work life balance
* Enhanced family friendly provisions
* Additional holiday entitlements
* Perkbox benefits
* Non-contributory pension scheme
Hours
* Monday - Friday 8am-8pm
* 35 hours a week
* No weekends or Bank holidays
The role of Helpline Advisor *Hybrid | £28.6k | No weekends
* Efficiently and empathetically handle inbound calls from clients, offering support and compliance with all applicable and regulatory requirements.
* Work closely with colleagues and other departments to ensure applications for support are dealt with accurately and swiftly.
* Support clients following complex safeguarding disclosures, raising any concerns with relevant departments and authorities adhering to set procedures.
* Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients.
* Work collaboratively as part of a team to achieve organisational targets and KPIs.
* Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals.
* Keep full, concise, and up-to-date records and complete case follow-up within the requisite time scales and undertake any necessary administrative tasks.
The ideal Helpline Advisor *Hybrid | £28.6k | No weekends
* Proven experience providing exemplary customer service skills/background
* Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
* The capability to multitask using multiple systems at once whilst communicating verbally
* High attention to detail and working systematically particularly in accurate record keeping and timely records
* High level of motivation, resilience, and emotional intelligence