Overview
Our Support Officers provide excellent customer service and administrative support to court users, judiciary and management. You will progress cases through the court/tribunal system and provide customer service and administrative support to HMCTS functions. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and carry out a variety of duties.
Responsibilities
* Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
* Creating and updating records digitally, interpreting information accurately required on a court file.
* Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
* When required, act as an essential first point of contact for all court users; meeting members of the public, which may include vulnerable witnesses and their legal representatives.
* Prepare court/hearing rooms and ensure the court runs efficiently. These operational roles are customer facing and may require office-based work to provide HMCTS services to the public.
Working Arrangements and Location
Standard full-time working hours are 37 hours per week. HMCTS welcomes flexible working patterns where they meet the demands of the role and business needs. All applications for flexible working patterns will be considered in accordance with the MoJ Flexible Working policy. The MoJ offers Hybrid Working arrangements where business needs allow, with a minimum of 60% in an office, subject to local estate capacity. Some roles may not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and reviewed regularly. For nationally advertised roles, appointments will be to the nearest viable office to the applicant’s home postcode and on its respective pay scale.
Qualifications and Skills
* Customer service skills; ability to work in a service-led customer-facing environment.
* Digital and administrative skills with excellent attention to detail.
* Communication and organisational skills; able to communicate confidently in person, over the telephone, digitally and in writing.
* Resilience and empathy to handle sensitive information and situations.
* A team player; able to work collaboratively and flexibly to deliver business objectives.
Other Information
The department provides information on visa requirements and right to work in the UK as part of recruitment. The Ministry of Justice offers a range of benefits including annual leave, pension options, training, flexible working policies, and employee networks. The Civil Service is committed to fair recruitment and publishing an explanation of the process and rights. Details of eligibility for certain schemes and adjustments are provided within the offer process and intranet.
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