Main area Clinical Support Worker - Childrens Services Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Covering Monday - Friday, excluding bank holidays.) Job ref 839-7428500-RB-A
Employer Norfolk Community Health and Care NHS Trust Employer type NHS Site Norwich Community Hospital Town Norwich Salary £24,937 - £26,598 per annum pro rata Salary period Yearly Closing 08/10/2025 23:59 Interview date 17/10/2025
Clinical Support Worker
Band 3
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
Job overview
We are looking for a highly motivated Clinical Support Worker to join our childrens team based at Norwich Community Hospital.
This main duties of this role will involve taking measurements of children when they arrive for their appointments at the centre, alongside covering the childrens centre reception and assisting with stock management for our childrens community nursing team.
Main duties of the job
Facilitate the efficient running of the Children’s Centre by supporting the day-to-day running of clinics, performing clinical duties during a pre-clinic, maintaining the equipment, managing stock levels, and performing infection control procedures.
To support the children’s clinical teams with the ordering of products, stock management, cleaning medical equipment and cupboard rotation to contribute to an effective and efficient children’s nursing service.
Under the direction of the Community Paediatrician or Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
With the support of a colleague in the same role, you will provide cover to the children’s reception area. Greeting children and their families to the children’s centre ahead of their appointment, directing them to use the check in screen and being available to answer any queries during their time at the children’s centre, to contribute to the efficient running of the children’s clinics.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C’s Values and Behaviour Framework.
Working for our organisation
This is a unique role which includes a mix or administration, clerical and clinical work. If this post excites you, we look forward to your application.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Main Duties & Responsibilities
1. To accurately and promptly carry out the instructions of the Community Paediatrician or Registered Nurse (RN) who is professionally accountable for the delivery of care.
2. To book appointments for and perform the pre-clinic appointments which includes but not limited to anthropometric measurements, general concerns, and holistic assessments.
3. To book appointments for patients to attend follow-up appointments with the Community Paediatric service.
4. To greet, interact with, and emotionally support the patient’s and attendees of the Children’s Centre
5. To provide reception cover at the Children’s Centre, responding to patient and attendee queries, and answering the telephone
6. To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
7. To support patient’s emotional well-being by supporting positive conversations.
8. To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
9. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
10. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
11. To participate in the admission process under the supervision of registered staff.
12. Provide and deliver a high standard of individualised personal nursing care, including measuring height, weight, and anthropometry; recording fluid balance and nutrition; measuring heart rate and blood pressure; wound observation; and urine analysis.
13. To assist and take responsibility for maintaining medical devices and clinical equipment, including decontamination, taking devices to families and keeping accurate records.
14. Be responsible for the ordering of medical / surgical supplies and ensure these are stored correctly.
15. Maintaining a safe working environment.
16. To adhere to trust infection control procedures, including the cleaning of toys and clinic rooms.
17. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a Community Paediatrician or RN.
18. To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the Community Paediatrician or RN.
19. To support relatives under the guidance of a Community Paediatrician or RN.
Communication
1. To welcome patients, visitors, and relatives to clinical areas where required, providing assistance, support and information as needed. Being aware of barriers to effective communication and respond appropriately.
2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Community Paediatrician or Registered Nurse.
3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
4. To contribute to the handover of the care of patients within the team under the direct supervision of a Community Paediatrician or RN, maintaining confidentiality at all times.
5. Report and record using the trust’s systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.
6. Use the System One and ICE and other trust systems as required by the clinical area
Management
1. Promote a professional, welcoming and uncluttered environment, keeping all storage areas well stocked, safe, clean and tidy, in accordance with any relevant legislation.
2. To be responsible for the maintenance of all medical devices used within the clinical team, including maintaining the service log, liaising with patients, and families where monitors require servicing, delivering and collecting equipment form patients, with oversight from a registered nurse.
3. Work collaboratively with the integrate care system when patient equipment / medical devices require purchasing, delivering and servicing.
4. Ensure all waste is disposed of in line with trust policy.
5. Participate in audit under the direction of the Community Paediatrician or RN.
Professional/Educational
1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.
2. To have completed the Care Certificate or relevant experience in a care setting
3. To be flexible in relation to patient requirements.
4. To continue personal development in relation to identified objectives.
5. To supervise and support new staff and working with local induction programme
6. Maintain up to date knowledge of changes in policies and procedures relevant to the post
7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate
8. Ensure that attendance at an annual appraisal is maintained and documented
Person specification
Qualifications
* Education to GCSE level Grade 5 in English and Mathematics or equivalent.
* Care Certificate and or equivalent health care experience
* City and Guilds NVQ Level 3 in Care/Health and Social Care
* City and Guilds NVQ Level 3 in Child Care / Child Development.
Knowledge, Skills and Abilities
* Good interpersonal and skills
* Basic I.T. and computer skills.
* Good numeracy and literacy skills
Personal and People Development
* Polite and courteous
* Caring personality
* Sensitive and tolerant
* Resilient
Experience
* Previous experience in a nursing/Care Assistant role
Communication
* Clear oral communication
* Basic computer skills.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
If you need this application in an offline format, please let us know.
Immigration Status- Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection -A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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