Bromley FC is seeking a proactive and commercially minded Ticketing & Retail Manager to take the lead on all aspects of the club’s ticketing and merchandise operations. The successful candidate will be responsible for driving revenue growth across ticketing and retail, while ensuring an outstanding matchday and fan experience. Oversee the running of the club shop and online retail store, ensuring a compelling, well-stocked product range.
Source and develop a diverse range of retail products, including official kits, training wear, and branded merchandise.
Take ownership of the club’s EPOS system, ensuring accurate setup and usage across all sales channels.
Work alongside the media, marketing, and senior leadership teams to create and deliver ticketing and retail campaigns.
Identify and execute new commercial opportunities across ticketing and retail operations.
Recruit, train, and manage part-time and matchday staff to deliver exceptional service.
Provide regular sales reports and insights to the CEO, Chairman, and finance team.
Previous experience managing ticketing or retail operations, ideally in a sport, entertainment, or live events setting.
Experience using EPOS systems and online retail platforms.
Strong understanding of commercial principles and fan engagement.
Proven ability to source, develop, and promote merchandise and branded products.
Strong leadership and team management abilities, particularly in busy matchday environments.
Ability to work flexible hours, including evenings and weekends, aligned to match and event schedules.
The Executives in Sport Group are retained on behalf of Bromley FC to appoint a Ticketing and Retail Manager. We ask that applicants complete our diversity monitoring form. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be.