Join to apply for the Senior Service Desk Analyst role at Solent University.
This is an exciting opportunity to become a member of the University’s IT department.
This is a fixed-term post working with the IT service desk and endpoint team. The role involves assisting in the day-to-day running of IT operations at the University.
Responsibilities include troubleshooting hardware and software issues, managing support tickets, enhancing the knowledge base, and supporting the service desk team both technically and in their professional development activities.
The ideal candidate will have experience supporting Windows and Apple desktops and laptops, using ITSM ticketing systems, and problem-solving skills. Excellent customer service skills are essential, along with the ability to support the Service Delivery Team Leader in both project and daily activities.
Solent University offers an excellent benefits package. More Information.
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