Job Title:IT Helpdesk Analyst
Division: Information Technology
Location:Dagenham Essex UK – Onsite
Rate:£25.38 Ph Umbrella Co Basis (Inside IR35)
Employment Type: Contract (3 Months)
Hours: Standard 37.5 Hours Per Week
Shift: Three-shift : Earlies, Lates and Nights in weekly rotation (The shift patterns are 0630-1430, 1430-2230 and 2230-0630)
Reference:F56379
Plant IT Helpdesk Analyst wanted to Join IT division of worldwide renowned automotive manufacturer based in Dagenham UK.
Team is responsible for:
* Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
* The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc)
* Supporting the IT element of new model launches
* Providing a single point of contact for the plant for all IT issues and interfacing with Central IT
* Ensuring IT Policy is adhered to across the plant Specifically, this Helpdesk Analyst vacancy covers:
* Provide first level Help Desk support across the plant
* Responding to phone calls to the Help Desk.
* Silas administrative tasks (e.g. resetting passwords, setting up accounts) o Administrative tasks (e.g. modifying access levels)
* Resolving software issues (remotely if possible)
* Resolving hardware issues
* Logging hardware errors in-line with our existing maintenance contracts o Installation of application software on clients
* Carrying out start of shift checks
* Running back-up services and storing tapes
* Carrying out departmental maintenance standards actions
* Assist in creating, updating and reviewing Single Point Lessons
* Testing network and telephone sockets and equipment data transfers
* Following local and corporate Change Control processes
* Moving / Installing IT hardware
* Setting up conference facilities as and when required
* Maintaining an accurate IT stores inventory
* Assisting IT Engineers on an as and when required basis
* Providing hand-over communications / reports as required
* Escalating emergency issues outside the plant when required.
The successful IT Helpdesk Analyst will have the following attributes:
* Flexibility: Willingness to work flexibly to meet the demands of the Plant
* Self-Starter: Able to operate autonomously on some tasks to deliver
* Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
* Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
* Continuous Improvement Mindset: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements
Skills Required:
IT Helpdesk Experience
Experience Required:
Experience in corporate IT department providing end user support across a wide range of environments
Education Required:Educated at least to HNC level in an IT-related subject, HND or degree level preferred
Area: Plant IT Helpdesk: Dagenham Engine Plant
** THIS POSITION IS CONFIRMED AS INSIDE IR35
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Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!
Caresoft Global Limited operates as an Employment Business and Employment Agency.
We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.
No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.
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