Go back Calderdale and Huddersfield NHS Foundation Trust
Service Performance Officer
The closing date is 13 March 2026
This is an exciting opportunity to join a small, friendly Team working to support the provision of performance monitoring of all Facilities Management and Building Services functions delivered to Calderdale and Huddersfield NHS Foundation Trust. Ensuring the effective delivery of associated services, focusing on the non-clinical services which support our hospitals and community premises.
This is a varied and interesting role which includes a requirement for office skills and primarily visiting wards and departments carrying out quality checks, as well as assisting with auditing services.
Main duties of the job
Ensure that the Trust's facilities providers comply with the quality and standards as detailed within the Specification, Policies and Standard Operating procedures and meet the specified service outcomes. This specifically includes cleaning, estates services, catering, portering, security, Switchboard/Reception, car park management and linen distribution.
To work with the team ensuring audit plans are in place, regularly reviewed and updated and that key actions and work is progressed, either individually or by the relevant team member.
General administration duties requiring a good knowledge of Microsoft Outlook.
This post will primarily be based at Calderdale Royal Hospital with some work at Huddersfield Royal Infirmary and a number of Community premises. The post holder must be prepared to support and cover for other members of the Team as required within the range of skills, knowledge and experience as agreed with the line manager.
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job responsibilities
In conjunction with the line manager helping the team to work towards the Departments objectives which include working to planned schedules and being flexible to the Corporate Divisions requirements.
* To carry out an audit and monitoring of non clinical services, visiting wards and departments on the Trust sites.
* Administration work including attendance at meetings, either via Teams or in person.
The role will involve liaising with both Trust and external colleagues and confidence with customer service is essential.
Report service failures to the appropriate services in accordance with agreed processes, contract specifications and service level agreements.
Respond to service delivery issues as requested.
Provide and deliver monthly performance reports for both Calderdale Royal Hospital and Huddersfield Royal Infirmary meetings/functions.
Any other general administration duties as appropriate to the position.
Communication both written and verbal, to all levels of staff relating to the performance of facilities services.
Provide, as requested, reports relating to the performance of facilities services with discussion and agree actions resulting from audit related activities/failures.
Attend contract review meetings, where required with associated contract management teams.
Ensure a partnership approach is adopted.
Working with Service Performance team, Trust and Contractor colleagues in dealing with problems, interruptions or service emergencies.
Undertake such training as required to fulfil the responsibilities for the role as agreed with line manager.
Resolving operational nonclinical quality performance and service related problems using own knowledge and experience.
Knowledge and experience of Microsoft Outlook programmes.
Participate in regular supervision.
Attend all mandatory training, comply with all Trust policies, procedures and protocols.
Carry out duties with due regard to the Trust's Equal Opportunity Policy.
Seek advice and support from Line Manager / Team members whenever necessary.
Maintain professional conduct including appearance at all times.
Person Specification
Qualifications/Training
* English and Math GCSE grade 9-2 (A*-E) or equivalent
* IOSH Working Safely or equivalent
* NVQ level 2 or 3 in administration equivalent level of knowledge and experience
* Auditing/Performance Monitoring
Knowledge, Experience & Expertise
* Demonstrable interpersonal and relationship building skills
* Demonstrable ability to communicate effectively in writing and face to face
* Experience of facilitating partnership working, conflict resolution and decision making
* Experience in facilities management environment
* Experience with Oracle NHS Procurement process
Communication and Relationships (Including Management Responsibilities)
* Prepared to undertake further training as required
* Good organisational skills, ability to prioritise and organise own workload and able to work unsupervised using initiative
* Ability to work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.
* Must be eligible to work in the UK
* Evidence of previous administration/secretarial experience.
* Ability to produce reports.
* Ability to exercise independent judgement
* Ability to work with electronic auditing system (training provided)
* Experienced at working to deadlines
* Able to fulfil the health requirements of the post identified in the job description taking into account any reasonable adjustments recommended by Occupational health
* A sense of humour and team player with the ability to work flexibly and to engage with colleagues at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Calderdale and Huddersfield NHS Foundation Trust
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