Job Description
Your responsibilities day to day will be:
* Resolve and retain existing customers through investigation, problem solving and resolution of queries.
* Be the first point of contact for customer complaints requests over the phone and email.
* Ensure all complaints are logged and captured as a case in Salesforce and kept updated regularly through to resolution.
* Review customer accounts to determine root cause.
* Build good relationships with internal stakeholders including Sales, Client Services, Provisioning, Faults, Billing, Commercial and Finance.
* Support with reducing the number of customer complaints by identifying and implementing continuous improvement.
Qualifications
Excellent customer service skills and a previous background in customer service/retention.
* Sound negotiation skills, with the ability to manage difficult customer conversations
* Self-motivated, capable of working on own initiative.
* Strong organisational skills.
* Experience of working on a CRM system, preferably Salesforce
* Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word).
* Strong understanding of FCA Guidelines.
* Strong knowledge of the Ombudsmen.
Additional Information
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com .
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.