Description
:
Your team and position
You will be working in a team of passionate engineers who are responsible for all aspects of infrastructure. Collaborating with Development and Operational teams on producing solid implementations to drive change and improvements.
Our systems are sophisticated and challenging. We run active/active data centres, which allow us to move services seamlessly between them. To accompany this we also have resources deployed in both Azure and AWS, we are always looking for opportunities to enhance our environment with automation and cloud services.
As a senior platform operations engineer, you will help define our principles and best practises. Our strategy is to take advantage of cloud services to enhance our end product, you will help to drive this strategy, working closely with the IT Delivery team on new application architectures and streamlining their deployment processes.
About the role
Key Accountabilities:
1. Monitor the enterprise environment managing performance and capacity highlighting any issues
2. Reduce support costs for time consuming and costly processes, using automation, orchestration and configuration management
3. Responsible for the day to day installation, configuration, management and monitoring of the server infrastructure, and the installation, configuration and maintenance of physical Microsoft clusters (Windows Server 2012 and later), Linux (Ubuntu) and VMware (ESXi 7x) based virtual & physical servers.
4. Management and monitoring of the multi-forest active directory and physical hardware support.
5. To provide 2nd and 3rd line support at the required service levels for all IT enterprise solutions that are within this portfolio in line with the infrastructure services technical support strategy.
6. Responsible for enterprise backup and monitoring of the current Windows & growing Linux estate including associated hardware.
Main Responsibilities:
7. Responsible for the management, monitoring, maintenance and provisioning of the following services:Automation and orchestrationWindows Server 2012 R2 and later, build, configuration and troubleshooting skillsVMware ESXi 7xMicrosoft Azure Cloud environmentUbuntu build, configuration and troubleshooting skillsConfiguration managementADFS/Entra ID identity managementCitrix XenApp
8. Championing opportunities to automate regular tasks and take advantage of cloud services
9. At the direction of the Platform Operations Manager, engage with the other teams in the IT Department to ensure that the IT Department’s policies and procedures are implemented, in particular those procedures relating to:Disaster RecoveryOperational Acceptance TestingChange Management
10. Engage with IT Delivery to plan and coordinate solution transition and application of upgrades
11. For any incidents that arise perform root cause analysis to identify any enterprise solutions that if implemented would resolve the issue and its root causes. Engage with IT Delivery in order that these requirements may feed into the target enterprise solution strategy.
12. Draft and maintain documentation and local working instructions that detail the processes and procedures that are implemented to manage, monitor, maintain and provision the services within the portfolio outlined for this role.
13. Keep abreast of industry technological developments and identify opportunities to implement new or improved enterprise solutions to provide a more efficient and effective service to the business. Discuss any potential advancement or any recommendations for new designs and technologies with your line manager so that these can be passed to IT Delivery and incorporated within the IT Strategy if required.
Skills and Experience
Experience Required:
14. Microsoft Azure Cloud
15. Automation via PowerShell or other scripting languages
16. Windows Server 2012 and later clustering, installation and maintenance
17. VMware ESXi (6.x and later) configuration and monitoring
18. Active Directory, DNS, DHCP configuration and management in a multi-forest design
19. Ubuntu installation and maintenance
20. ADFS and SAML
21. Physical hardware configuration and support
Desirable
22. Knowledge of Brocade switches and Pure storage systems
23. Ansible configuration management
24. Office 365
25. Cohesity
26. Monitoring software such as PRTG and Quest
27. VDI
28. Citrix 7.x
29. Load balancing
30. Kubernetes
Ideally the above knowledge and experience will have been gained in a top tier trading house, investment bank or a leading software house specialising in providing software based solutions.
Business Knowledge:
The following business knowledge is desirable:
31. Experience in trading and risk management systems for commodities
32. Knowledge of the full trade life-cycle
33. An understanding of physical and financial commodities trading
Person specification
34. A passionate technologist, striving to deliver solutions and continuous improvement
35. Proactive at continually improving his/her sphere of influence
36. Demonstratable interest in automation, infrastructure as code and scripting
37. Ability to deliver results by working effectively with all levels of stakeholders in a high pressure environment
38. Ability to challenge design and operations where availability and performance are at stake
39. Can communicate highly complex concepts to non-technical staff
40. Will fully participate in a multi-faceted team environment
41. Excellent communication skills
Hours of work:
Core hours are 8.30am – 5.30pm;
Rota: We have a 24 x 7 rota to support business critical activities outside normal working hours – you should be willing to work on this rota. Please note we operate a shift system from 7am-6:30pm on a rota basis.