Customer Service Advisor Location: Cranfield, Bedfordshire | Office-based Salary: £26,000 - £28,000 Hours: Monday – Friday 8.00am – 5pm and every other Saturday 8am - 12.30pm The Role You’ll be the first point of contact for customers, handling enquiries, booking appointments and coordinating mobile technicians to ensure a smooth, professional service from start to finish. Responsibilities Answer inbound calls and emails Book and schedule jobs for technicians Provide service advice and updates Manage diaries, admin and payments Liaise with insurers/suppliers Deliver excellent customer service throughout Skills & Experience Customer service or call handling experience Strong communication and organisation skills Confident with systems and admin tasks Able to prioritise in a busy environment Automotive/service industry experience helpful but not essential What’s on offer Permanent role with a growing local business Friendly team and full training provided Career progression opportunities Free parking Apply now or contact Kelly for more information...