Overview
As a Senior Event Sales Coordinator, you are a storyteller and a planner. You will take the lead on complex group enquiries and high-profile events, ensuring every "wow" moment is captured from the initial enquiry to the final contract. You will be the bridge between our sales division, clients and the operations team, turning visions into reality with 5-star precision. You will mentor and support Junior Coordinators while managing a portfolio of corporate and social bookings.
Responsibilities
* Lead on complex group enquiries and high-profile events from initial enquiry through to contract, ensuring accuracy and alignment with guest requirements.
* Act as the primary liaison between sales, clients, and operations to translate client visions into actionable plans.
* Provide mentorship and support to Junior Coordinators while managing a portfolio of corporate and social bookings.
* Maintain positive, proactive guest and client interactions in line with 5-star, Accor and MGallery brand standards.
* Drive hotel sales and profitability by familiarising yourself with all room types, event capacities, facilities, and promotions.
* Confidently present and showcase the property to potential clients during meetings and show rounds.
* Demonstrate precision and detail in all communications, contracts, and function sheets to accurately reflect guest requirements.
* Maintain statistics, client details, notes, profiles, and company records to support organization and strategic decision-making.
* Adhere to advance purchase and deposit requirements, ensuring correct posting of payments across systems.
* Demonstrate strong communication, leadership and teamwork across telephone, email, booking systems and in-person meetings.
Qualifications
* Experience: 2 years of current Event and Group Reservations experience in a fast-paced and high-volume hotel reservations department, ideally Accor branded.
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