Role Overview
We have an exciting opportunity to join our Community Service Team as our next Housing Support Officer – Tenancy Sustainment.
Responsibilities
* Provide bespoke support to customers who cannot manage their tenancy.
* Support residents at risk of losing their tenancy, prevent potential homelessness and reduce anti‑social behaviour.
* Maximise rental income and build trust with customers until their tenancy is stable.
About you
* Knowledge of Housing and Tenancy law and awareness of local specialist services.
* Knowledge of Adult and Child Safeguarding and awareness of issues that contribute to tenancy failure.
* Strong verbal and written communication skills, good negotiation and advocacy skills.
* Person‑centred approach, patience and resilience to encourage engagement with complex needs.
* Satisfactory Enhanced DBS check.
* Full driving licence required or alternative transport.
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