We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon on the Anglian Water Alliance.
Location: Huntingdon - fully office based
Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us
What will you be responsible for?
As a Customer Service Advisor, you'll work within the team delivering the household and business metering programme, which includes installations or new meters, replacements, audits, and trials. The team also lays new or diversion water mains and handles connections to developments.
Your day-to-day duties include:
1. Acting as a key interface with customers by planning and making appointments, gaining insight into their concerns, and feeding this back to the business.
2. Liaising with customers, answering questions, and redirecting queries to the appropriate teams.
3. Updating systems and databases, and providing analysis to stakeholders to assist with performance.
4. Assisting with scheduling and planning of works.
What are we looking for?
This role is ideal if you have:
* Experience in a customer service environment, particularly over the phone within an office or depot setting.
* Excellent IT and communication skills.
We value potential and transferable skills, so even if you don't meet every requirement, please apply and we can discuss further.
If you're interested in learning more about our water business, project portfolios, and career opportunities, please explore our water business information here.
There's never been a better time to join us. Register your interest today and take the first step toward a rewarding career!
Rewards and Benefits: We offer a wide variety of benefits tailored to your needs. More information can be found here.
Diversity and Inclusion: We prioritize making Kier a diverse and inclusive workplace. Our employees help shape our initiatives, and as a Disability Confident employer, we ensure fair consideration for disabled applicants who meet minimum criteria. More about our D&I action plan is available here.
We look forward to receiving your application to #joinkier.
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