We are seeking a motivated and experienced Clinical Triage and Unplanned Care Nurse to join our Community Referral Hub (CRH) team on a 22.5-hour contract.
The role is primarily based within the CRH, with the expectation of working on-site to support safe and effective service delivery. Remote working may be considered only in exceptional circumstances.
The postholder will play a key role in supporting admission avoidance across Herefordshire, with a focus on Community Nursing Triage. You will take calls that require a clinical triage and response, offering timely advice using your professional judgement and clinical expertise. Where calls require an urgent visit, you will ensure referrals are appropriately allocated to locality community nurses or another clinician within the Urgent Community Response.
As the CRH is the main access point for urgent referrals from health and social care professionals across Herefordshire, you will be central to coordinating care and ensuring patients receive the right intervention at the right time.
The successful candidate will have a solid understanding of community nursing practice and the wider community services available, enabling effective decision-making and safe patient care.
Clinical Responsibilities
Provide telephone-based nursing assessments, using advanced clinical reasoning to ensure safe and timely responses.
Offer specialist advice and clinical guidance to patients, carers, and professionals.
Use skilled questioning, listening, and communication to manage triage calls effectively in a pressurised environment.
Coordinate care with community nursing teams, urgent care services, and other agencies to ensure patients receive the right care at the right time.
Maintain accurate clinical records, follow policies and evidence-based guidelines, and support delivery of a 7-day service.
Research & Audit
Contribute to clinical audit, service evaluation, and quality improvement.
Support service development by reviewing data, identifying improvements, and applying research findings.
Training & Development
Maintain own professional development and CPD in line with NMC standards.
Participate in training, supervision, and appraisal.
Support the education of students, health professionals, and care staff.
Administrative & Managerial Responsibilities
Ensure administrative processes support safe and effective service delivery.
Work collaboratively with colleagues to minimise risk, ensure timely response to referrals, and contribute to recruitment where required.
Support safe, efficient, and cost-effective use of resources
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust – they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.
For full duties and responsibilities please refer to the attached document entitled Job description