As a Client Services Account Executive at Whistl, you’ll manage a portfolio of clients and support campaigns from onboarding through to delivery and reporting. You’ll handle a busy email inbox and phone queries, acting as the main point of contact and fostering strong client relationships.
This is a varied role for a confident and proactive people person who enjoys developing connections, managing multiple priorities, and delivering excellent service. It will suit someone who is organised, detail-focused, confident on the phone, and thrives in a fast-paced team environment where no two days are the same.
Using Excel and data insights, you’ll assist with quoting, rate management, and reporting while working with internal teams and external partners to ensure campaigns run smoothly.
Bring your skills to an industry leader and play a key role in delivering successful client campaigns. You’ll be part of a collaborative, fast-paced team where your contribution directly supports client success and business growth.
Apply today to join Whistl as a Client Services Account Executive
About the Role
Key Responsibilities
Manage day-to-day client relationships as the primary contact via email and phone
Support campaigns from onboarding through to delivery, reporting, and follow-up
Handle a busy email inbox and respond to client queries professionally
Prepare proposals, welcome packs, and post-campaign reports
Assist with quoting, rate management, and invoicing
Use Excel to track bookings, analyse campaign performance, and maintain accurate records
Liaise with internal teams and external partners to support smooth campaign delivery
Identify and help resolve client issues to support retention and satisfaction
Additional information
Based in Marlow
Occasional travel and flexibility with hours may be required
Full UK driving licence preferred
Hybrid working is available after a successful probationary period
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.
Requirements
Essential
Confident and professional communicator, particularly on the phone
Strong ability to manage multiple tasks and deadlines in a busy environment
Excellent attention to detail, particularly with data and documentation
Organised, proactive, and comfortable taking ownership of tasks
Positive team player who builds good relationships with colleagues and clients
At least 1 year of customer service or client-facing experience
Comfortable using Microsoft Office, particularly Excel
GCSEs (4–6 including English and Maths) and A-level/BTEC or equivalentDesirable
Stronger Excel capability (e.g. pivot tables, lookups)
Experience in media, logistics, postal, or campaign-based environments
Previous experience supporting accounts, campaigns, or client services teams