Enforcement Manager
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Looking for a career that means more? Become a Southeast Railway Enforcement Team Leader.
Imagine the pride you’ll feel knowing you’re keeping passengers safe and providing a reassuring presence to everyone using our railway.
Our training will take you from trainee to Railway Enforcement Team Leader and give you a nationally‑recognised qualification.
Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.
Can you move people? Apply now.
Main Responsibilities
What you’ll do
To lead and direct a highly effective and motivated team who are dedicated to the reduction of crime, anti‑social behaviour and fare evasion to ensure the security of our railway by conducting high‑visibility patrol on our trains, at our stations and working in partnership with other departments and outside agencies.
Working here
You will work a varied shift pattern that will include weekends, bank holidays and nights. Applicants not living locally to the advertised depot are strongly recommended to have their own transport to enable them to meet the shift requirements. You may be required to start work as early as 0600 hrs and finish as late as 0200 hrs. Your working rota will be 1 week of early shifts and 3 weeks of late shifts.
Key duties and responsibilities include but are not limited to:
* Ensuring staff performance is compliant to required standards of the Penalty fares Scheme, Railway Safety Accreditation Scheme, PTS, legislation and any other company and role specific standards
* Actively monitoring staff in the working environment and conducting regular 1:1 reviews on a periodic basis
* Developing and implementing coaching plans which will improve individuals output to ensure achievement of desired objectives
* Conducting interviews and investigations in line with HR procedures
* Carrying out REO daily briefings
* Acting as an authorised person under the RSAS and PF Scheme
* Being prepared to attend courts of law to provide evidence in response to incidents or to verify role and act as an expert witness
The Ideal Candidate
To be considered for this role you must be able to demonstrate:
* Previous experience of leading and managing a team
* Previous experience of working in an environment with a high level of customer contact
* Previous experience working in an enforcement environment and dealing with conflict
* Excellent written communication skills and the ability to write reports
* Excellent verbal communication and motivation skills
* Previous office experience an advantage
* Computer literate, knowledge of Outlook, Word and Excel
* Excellent organisational skills
To be successful in this role, you need to:
* Live within a 45‑minute travel time to the location you’re applying for
* Have been a UK resident for three years or more
* Are able to complete and successfully pass Level 2 Non‑Police Personnel Vetting (NPPV) which is undertaken by the British Transport Police (BPS)
About The Company
A bit about Southeast – we’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. Working on our railway is more than getting passengers from A to B; it’s about the little moments that make a difference to their journey. It’s also about making our railway a great place to work and our team one that represents the communities we serve. We are fully committed to this journey and proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at Southeast. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge, making sure everyone gets home safe, every day.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management
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