Overview
Pandora – Newtownabbey, Northern Ireland, United Kingdom
Assistant Store Manager (Full-Time)
Location: Pandora, Newtownabbey, United Kingdom
Hours: 40 hours per week. Monday to Sunday shifts. Permanent role.
Salary: £27,000 – £31,500 per year (Full-time equivalent).
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling our signature selling ceremony for world-class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.
What You’ll Do
Commercial Focus
* Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions
* Support the Store Manager in planning and executing effective business strategies that deliver on sales targets
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact
Leadership
* Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development
* Deliver clear and consistent communication, impactful feedback, and support with regular development conversations
* Act as a trusted leader and role model, helping to embed Pandora values across the team
Customer Experience
* Be a Pandora ambassador on the shop floor with deep product knowledge and storytelling
* Inspire the team to create personalised and meaningful moments for customers by role modelling our selling ceremony
* Take ownership of excellent customer service standards and resolve escalated issues professionally
Store Operations
* Support daily operational tasks including rotas, stock control, till operations, and compliance with health, safety and security
* Plan staffing levels in line with commercial needs and seasonal trends
* Ensure high shop floor standards and smooth stock management
The Successful Candidate
You’ll be a capable leader and team player who thrives in a fast-paced environment with strong people skills, commercial acumen, and energy to elevate those around you.
* Proven experience driving sales and profitability in-store
* Passion for delivering exemplary customer service and coaching a high-performing team
* Strong communication and organisational skills, with ability to multitask and adapt to changing needs
* Positive, can-do attitude with enthusiasm for Pandora products and core values
* Growth mindset, open to feedback and change
* Well-presented appearance with a taste for desirable products and retail
Why Work With Us?
Our people are at the heart of our success. Pandora offers progression opportunities and a rewards package designed to recognise and support you.
* Highly competitive salary
* Monthly bonus of 10% on sales targets, with potential 20% on stretch targets
* Generous jewellery uniform allowance
* Employee discount
* Wear box access to select jewellery to wear while on shift
* Exclusive discounts via our benefits platform
* Support for health and wellbeing, financial advice, legal aid through Retail Trust
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
To apply, please submit your application. Pandora is committed to a transparent and fair recruitment process and encourages applicants to refrain from providing identity information (photo, marital status, age). If you require reasonable adjustments during the interview process, please let us know.
About Pandora
Pandora is the world’s largest jewellery brand, specialising in accessible luxury jewellery crafted from high-quality materials. Pandora operates in more than 100 countries with thousands of points of sale and concept stores. Headquartered in Copenhagen, Denmark, Pandora employs tens of thousands of people and is focused on sustainability and responsible business practices.
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