Job Title:
Electronic Security Systems Service Engineer
Location:
London and the South East
Job Summary:
We are seeking a skilled and dedicated Electronic Security Systems Service Engineer to join our team. The successful candidate will be responsible for the maintenance, troubleshooting, and repair of a wide range of electronic security systems, including CCTV, access control systems and intruder alarms. This role requires a proactive individual who takes pride in delivering high-quality service and ensures customer satisfaction.
Key Responsibilities:
* Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
* Perform reactive service visits as required to meet contracted customers service level agreements.
* Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.
* Perform installation of small systems as required.
* Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.
* Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.
* Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.
* To be available for standby on a call out rota, as required within the team.
Required Skills:
* Strong diagnostic and problem-solving skills.
* Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Good time-management skills.
* Able to identify and solve problems independently.
* Have a professional and positive attitude when dealing with customers.
* Complete detailed work reports accurately and in good time.
Knowledge and Experience:
* Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.
* Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.
* Experience with IP-based security systems, networks and security systems software applications.
* Relevant industry and manufacturer training is favourable.
* Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favourable.
Salary and Benefits:
* Base salary – 36K to £40K
* Holiday – 25 days plus extra day on birthday and bank holidays.
* Company Vehicle
* Company fuel card, credit card, IT equipment and mobile telephone.
* Standard pension scheme or option to discuss an alternative scheme
* Private healthcare scheme
Job Types: Full-time, Permanent
Pay: £45,000.00-£50,000.00 per year
Benefits:
* Company pension
* Private medical insurance
Application question(s):
* Do you have a clean, valid driving license?
* Are you able to undertake screening in accordance with BS7858?
* Do you hold any industry recognised qualifications?
Experience:
* Security Systems Maintenance: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Amersham