Location: Great Ellingham, Attleborough NR17, UK
Contract Type: Full-Time (40 hours per week)
Salary: £30,000 per annum
A well-established residential care service in Norfolk is seeking a dedicated and experienced Service Manager to lead its team in delivering high-quality, person-centred support to adults with learning disabilities, autism, and complex needs.
About the Service
Set within eight acres of land, this residential service supports 18 individuals through tailored one-to-one care. The environment is designed to promote independence, wellbeing, and personal growth, offering opportunities for outdoor activities, gardening, and community engagement.
Role Overview
The Service Manager will be responsible for the operational leadership of the service, ensuring compliance with regulatory standards and fostering a culture of excellence. This role requires a proactive leader who can motivate staff, manage complex care needs, and maintain a safe, supportive environment.
Key Responsibilities
* Lead and manage a multidisciplinary team, overseeing rotas, appraisals, and performance
* Develop and review individual support plans and risk assessments
* Ensure compliance with health and social care legislation and CQC standards
* Act as a key point of contact for families, professionals, and stakeholders
* Conduct audits and maintain accurate records in line with data protection regulations
* Mentor staff and deliver structured training and supervision
* Manage complaints, concerns, and disciplinary processes professionally
* Promote safeguarding and uphold best practices in care delivery
To be considered for this rewarding role, I am looking for some with the following skills, qualifcations and experience:
* Minimum Level 3 qualification in Health and Social Care (Level 5 desirable or willingness to complete)
* Proven experience supporting adults with learning disabilities and/or mental health conditions
* Strong leadership skills with experience managing teams and service operations
* Ability to foster a positive, inclusive, and outcome-focused culture
* Excellent communication and organisational skills
* Paid training and recognised qualifications
* Career development opportunities within a growing organisation
* Inclusive and diverse working environment
* Wellbeing support and financial flexibility tools
This is a rewarding opportunity for someone who is passionate about making a difference and leading a team with purpose. If you are ready to take the next step in your career, click apply now!
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